To maximize one’s potential and create a positive outcome with customers, a person should use the PLAN acronym as a guide to effective communication with those with whom the person comes into contact.
• PLAN stands for
o Prepare for positive customer interactions.
o Let your customers know they are important.
o Address your customer’s expectations positively.
o Nurture a continuing relationship.
In assignment 3 write a minimum of 2 page Word document and discuss each item in the PLAN acronym and how you would take actions implementing each PLAN item at your current place of work. You can follow the 4 steps with a customer and discuss the reaction of the customer and/or your employer.