Discussion 1: "Summation"
Respond to the following:
• Create a metaphor or analogy that captures the essence of the major lessons learned in the BBA program (e.g., business administration is like . . .).
• Discuss the single most interesting or surprising thing you learned in the BBA program, as well as what made it so.
Discussion 2: "Looking Ahead"
Respond to the following:
• Discuss how you will use the lessons learned in your BBA program to be more productive in your current CALL CENTER MANAGER career. Provide specific examples to support your response.
• Predict what major issues this program will be addressing 10 years from now. Explain your rationale.