Assignment
• Create a KPI-driven business process plan worksheet.
o Describe each tactical business goal (specific to customers, leads, and sales).
o Define the target KPIs (at least 10, including project rate of return [PRR] and the break-even point [BEP]).
o Create a brief explanation of each KPI, and describe how it will be used to quantitatively measure the achievement of defined tactical business goals.
o Write a formula for each KPI calculation method (define and clearly show how the KPI is derived).
• You may use this spreadsheet template to help format your plan.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.