Problem: Nichelle is the new head of operations for GreatWay, a nationwide corporation with offices in several major cities. Promoted to headquarters from an office in another city, she will be overseeing people who have long worked together and may feel some resistance to an "outsider." Therefore, it is important for her to establish herself as a leader in their eyes. She will have an opportunity to do just that tomorrow, when she will be invited to make some remarks at a departmental get-together organized in her honor. The best way for Nichelle to set the right tone is to let everyone know that she is ready to Multiple Choice use every element of authority she has to ensure that all employees are doing their jobs as well as possible, and thus to create a department that will be the envy of all other departments. Create a fully open, nonhierarchical environment in which she is simply the first among equals, dedicated to ensuring a nurturing work situation for all employees. Take charge of the department, which means that she will not tolerate dissent and will deal as severely as possible with anyone who makes trouble for her. Do everything she