Create a chart by writing "operations management" and "business strategy" beside each other and leaving room between the headings to draw/write. Using arrows to designate direction of impact, draw/write all the ways you can imagine that operations management impacts business strategy and vice versa, and ultimately the necessity to meet or exceed diverse customer expectations. For example, if business strategy affects the budget of operations management, draw an arrow from business strategy to operations management and label the arrow "budget." Then, discuss how operations strategy interacts with the other functional strategies of the firm, including trade-offs and infrastructure choices. One designated member from each team should then submit to this drop box a detailed response to this exercise