Question 1:
Using proper instances, describe in details the dissimilar approaches that operations managers can employ to reconcile demand and capacity.
Question 2:
Critically discuss the strategies employed by service organisations to manage the waiting lines. Illustrate your discussion through appropriate instances of an organisation with which you are familiar.
Question 3:
Critically discuss and explain the key issues to be considered by the service organisation when designing the servicescapes within which the service will be provided.
Question 4:
Discuss and describe the contribution of Ergonomics to design and management of an efficient operating system.
Question 5:
Critically discuss and describe the five main constituents of Total Quality Management, and explain and discuss how an organisation might introduce these elements into its processes, drawing specific attention to any difficulties they may encounter.
Question 6:
“The key to a successful supply chain structure and operation depends on a customer/supplier relationship based on partnership principles”. Critically analyze and appraise this statement.