Continuous Improvement Employee Empowerment Quality Assurance Supplier Partnerships SQC Strategic Quality Plan A. Never being content with the status quo. Assumes there is always room for improvement B. Using statistics to help organizations assess quality levels C. Provides vision, guidance, and measurements to drive the quality effort forward D. Extend TQM efforts to include supply chain partners E. Actions a firm takes to ensure that products, services and processes meet the quality requirement of its customers F. Give employees the responsibility, authority, training and tools necessary to manage quality.