Assignment Task: Hospitality Operations Management - Report on Contemporary Practices in Hospitality Operations Management
Introduction:
This assignment gives you the opportunity to evaluate and critically analyse aspects of operations management in the hospitality sector. Attached is a portfolio of articles that may be used for guidance and support aspects of your report. The articles are not exhaustive, and you will need to complete further research using ProQuest to complete individual tasks.
You are required to write a formal business report that covers the assessments tasks set out below. The individual performance and grading is according to BSBI's grading criteria where additional marks will be awarded for juxtaposition of your answers.
Tasks (All tasks are equally weighted):
Problem 1: Evaluate the role of the 'service encounter' and how this shapes hospitality operations management and performance using examples to illustrate your points.
Problem 2: Critically analyze the greening and environmental management systems on hospitality operations management and the quality of the guest experience using examples to illustrate your points.
Problem 3: Critically analyze the impact of technology upon the operations, revenue management and distribution systems in the hospitality sector in terms of the guest experience and loyalty.
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Attachment:- Hospitality Operations Management.rar