Assignment:
Case Study: Quality Analysis
The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
Table:
Complaint type 1 2 3 4 5 6 Total Visits
September 34 38 16 45 13 103 824
October 23 24 7 40 9 56 956
November 14 50 11 20 26 34 1167
December 67 40 12 17 34 9 1034
January 13 31 10 12 15 45 645
February 20 60 4 13 9 6 1645
March 23 97 18 23 4 3 1432
April 43 31 3 14 13 0 745
May 4 25 0 12 16 1 456
Total 241 396 81 196 139 257 8904
Complaint
1. The quality of service recieved
2. Waiting time was too long
3. Follow-up care was not available
4. Clinic was hard to find in the building
5. The medical care/treatment took too long
6. They could not find medical records
Write a three page paper in which you:
Construct a fish-bone chart using Word or MS Paint.
Construct a run and / or control chart using Excel.
Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.