1- Consider reasons why an organization would choose the universalistic view to KM over the contingency view. Provide examples.
2- Explain how a large organization, operating in a highly uncertain environment can pursue a low-cost business strategy using KM? State the assumptions made to arrive at your answer.
3- Compare between the task uncertainty and task interdependence?
4- Why is it important to perform KM assessment? Provide some reasons.
5- What are the differences between quantitative and qualitative assessments of KM assessment? How does their use depend upon the organization's experience with KM?
6- How can the impacts of KM on efficiency, effectiveness, and innovation be evaluated?