Conflict management difficult conversations with difficult
Conflict Management: Difficult Conversations with Difficult People
How can you use the information to benefit your style of conflict management?
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conflict management difficult conversations with difficult peoplehow can you use the information to benefit your style
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Mr. Smith is a 75-year-old man with diabetes and moderate dementia. Staff are often overheard saying he is both difficult and demanding
Question: Locate and explore a framework related to public health (this week's PowerPoint has some good examples)
Question: Which of the following is an example of Patient Safety? Hiding or covering up errors Fostering a culture of safety Ensuring a staff member
Which of the following is a step the DNS should incorporate into that conversation? Convey frustration and disapproval.
First thing in the morning, the DNS receives a report from Mrs. A's daughter that someone was rough with her mother during the night.
Question: Which of the following presents a risk that should involve direct oversight from the DNS?
Which of the following describes what occurs with the statement of deficiencies? It is transmitted to the facility staff within 10 working days