Assignment:
ABC Company is considering 3 foreign locations for outsourcing its call center. The following table gives weights for criteria used, score assigned for each criterion. The score range is from 0 to 10, where 10 indicates excellence and zero very poor.
| Criterion |
Weight |
Country X |
Country Y |
Country Z |
| Flexibility |
0.3 |
6 |
8 |
5 |
| Trustworthy |
0.3 |
8 |
5 |
7 |
| Price |
0.25 |
7 |
9 |
8 |
| Delivery |
0.15 |
4 |
5 |
6 |
- Computed weighted score for each criterion and total weighted score for each country.
- Which country should be selected? Explain.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.