Compute upper control limits based on the c-chart, Operation Management

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Compute upper control limits based on the c-chart

Problem

A bank's manager has videotaped 20 different teller transactions to observe the number of mistakes being made. Ten transactions had no mistakes, five had one mistake and five had two mistakes. Compute upper control limits based on the c-chart at z=1.65.

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Operation Management: Compute upper control limits based on the c-chart

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