|
Month
|
|
1 |
2 |
3 |
4 |
Quality control measures: |
|
|
|
|
|
|
|
|
Customer complaints as a percentage of units sold |
1.0 |
% |
1.0 |
% |
1.0 |
% |
1.1 |
% |
Warranty claims as a percentage of units sold |
1.8 |
% |
1.8 |
% |
1.8 |
% |
1.8 |
% |
Defects as a percentage of units produced |
4.3 |
% |
3.9 |
% |
3.5 |
% |
3.0 |
% |
Material control measures: |
|
|
|
|
|
|
|
|
Scrap as a percentage of total cost |
3.0 |
% |
2.7 |
% |
2.8 |
% |
2.5 |
% |
Machine performance measures: |
|
|
|
|
|
|
|
|
Percentage of machine availability |
80 |
% |
79 |
% |
81 |
% |
80 |
% |
Use as a percentage of availability |
73 |
% |
76 |
% |
71 |
% |
71 |
% |
Average setup time (hours) |
2.3 |
|
2.3 |
|
2.3 |
|
2.3 |
|
Delivery performance measures: |
|
|
|
|
|
|
|
|
Throughput time |
? |
|
? |
|
? |
|
? |
|
Manufacturing cycle efficiency |
? |
|
? |
|
? |
|
? |
|
Delivery cycle time |
? |
|
? |
|
? |
|
? |
|
Percentage of on-time deliveries |
86 |
% |
88 |
% |
93 |
% |
95 |
% |
|