Response to the following MCQ'S:
Question 1. Which of the following refers to the tendency to see one's own personal traits in other people?
Perceptual defense
Projection
Stereotyping
The halo effect
Figure-ground
Question 2. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
Stereotyping
Projection
Figure-ground
The halo effect
Perceptual defense
Question 3. ____ is considered by many employees to be the most effective work-life practice.
Daily flextime
Offsite childcare
Work from home network
Telecommunication
Reduced work schedule
Question 4. Which of the following describes the last step in the perception process?
Observing information
Screening the information
Selecting what to process
Organizing the selected data into patterns
Transmitting the observed information
Question 5. The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
readiness level.
satisfaction level.
level of commitment.
level of security.
Question 6. In general, research has found a(n) ____ relationship between personal traits and leader success.
strong
weak
positive
negative
inverse
Question 7. Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Transactional
Charismatic
Traditional
Supportive
Team
Question 8. Two leadership styles used by Fiedler in his contingency theory were
employee-centered and job-centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relations-oriented.
Question 9. Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
Task complexity
Task identity
Task significance
Task structure
None of these
Question 10. According to Maslow, the highest order needs are
self-actualization needs.
physiological needs.
esteem needs.
belongingness needs.
safety needs
Question 11. Alderfer referred to the needs for physical well being as ____ needs.
physiological
existence
belongingness
relatedness
growth
Question 12. ____ describe the most basic human physical needs, including food, water and oxygen.
Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs
Question 13. ____ focus on employee learning of desired work behaviors.
Contingency theories
Situational theories
Content theories
Process theories
Reinforcement theories
Question 14. What are the key elements of communication?
Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
Feedback, circuit, and perception
Question 15. Communication is defined by the text as the process by which information is
shared.
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
received.
transmitted to others.
stored.
Question 16. Which of these is the richest medium for communication?
Telephone conversations
Face to face contact
Electronic media
Written media
Voice mail
Question 17. The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
personal information.
vicious gossip.
business-related.
destructive because it is not accurate.
Question 18. ____ is the extent to which team members are attracted to the team and motivated to remain in it.
Norming
Commitment
Caring
Cohesiveness
Leadership.
Question 19. ____ is a role in which the individual provides support for team members' emotional needs.
A task specialist role
A dual role
A nonparticipator role
A socioemotional role
Question 20. ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
BATNA
A bargaining zone
Mediation
Integrative negotiation
Distributive negotiation
Question 21. There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
task specialist, socioeconomic
generalists, socioeconomic
task specialist, socioemotional
generalists, socioemotional
socioemotional, socioeconomic
Question 22. Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
A liquidity ratio
An activity ratio
Return on total assets
A current ratio
Profit margin on sales
Question 23. ____ indicators focus on production and operating statistics.
Financial performance
Business process
Critical success
Potential for learning and growth
Performance measurement
Question 24. Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
Open-book management
Economic value-added system
Activity-based costing
Inappropriate control system
Question 25. The ____ offers some indication of the degree to which various countries are open regarding economic matters.
Opacity Index
Economic Index
Clarity Index
National Index
Foreign Economy Index
Part 2:
Question 1. ____ type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
Feeling
Gut-feel
Intuitive
Sensation
Affective
Question 2. An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called
sociology.
vocational counseling.
cultural anthropology.
psychology.
organizational behavior.
Question 3. ____ describes a person who has observed others handle situations in the same way he would.
Distinctiveness
Consensus
Consistency
Conscientiousness
Agreeableness
Question 4. Individuals who believe that they control their own destiny are described as having a
high external locus of control.
high Mach personality.
low introversion characteristic.
high internal locus of control.
low Mach personality.
Question 5. Which of the following is a model of leadership that describes the relationship between leadership styles and specific organizational situations?
Contingency approach
Behavioral approach
Trait approach
Organizational approach
Question 6. ____ and ____ proposed a two dimensional leadership theory called the Managerial Grid.
Blake; Mouton
Hersey; Blanchard
Vroom; Yetton
Tannenbaum; Schmidt
Evans; House
Question 7. ____ works best for employees with moderate readiness, according to Hersey and Blanchard.
Selling and telling
Telling and participating
Selling and participating
Telling and delegating
Selling and delegating
Question 8. In general, research has found a(n) ____ relationship between personal traits and leader success.
strong
weak
positive
negative
inverse
Question 9. The removal of an unpleasant consequence following a desired behavior is referred to as
avoidance learning.
punishment.
positive reinforcement.
extinction.
inefficient managemen
Question 10. ____ is the imposition of unpleasant outcomes on an employee.
Avoidance learning
Punishment
Positive reinforcement
Extinction
Avoiding punishment
Question 11. ____ refers to a reward given by another person.
An intrinsic reward
An internal reward
An extrinsic reward
A valued reward
A charity
Question 12. ____ theory deals with employee's perception of fairness.
Expectancy
Reinforcement
Need hierarchy
Equity
ERG
Question 13. ____ describe the most basic human physical needs, including food, water and oxygen.
Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs
Question 14. When a group of workers have routine tasks to perform, a ____ communication structure allows more time for the task to be completed.
linear
centralized
decentralized
gossip
team
Question 15. ____ is necessary for communication to be considered two-way.
Message
Channel
Feedback
Noise
Circuit
Question 16. Listening is ____ of effective communication.
10 percent
25 percent
40 percent
50 percent
75 percent
Question 17. Characteristics of a good listener are someone who
asks questions, listens for facts, and avoids distractions.
asks questions, summarizes, and listens to central themes.
shows interest, judges content, and has preconceptions.
listens between lines, starts to argue, and works hard.
shows interest, works hard, and starts to argue.
Question 18. Which of the following is the first stage of team development?
Forming
Storming
Norming
Performing
Reforming
Question 19. The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.
brainstorm
brain dump
group innovation
groupthink
group anxiety
Question 20. Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
Functional
Command
Virtual
Long distance
Task force
Question 21. Self-directed teams are ____ teams.
temporary
permanent
ad-hoc
task force
Question 22. ____ refers to the steps taken to complete a company process.
Continuous improvement
Cycle time
Quality circles
Six sigma
Benchmarking
Question 23. ____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.
Open-book management
An economic value-added system
Activity-based costing
An inappropriate control system
Question 24. Which of the following includes anticipated and actual expenses for a responsibility center?
revenue budget
cash budget
capital budget
expense budget
operating budget
Question 25. Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?
Economic value-added system
Activity-based costing system
Market value-added system
Balanced scorecard
Open-book management system