Question 1. What is a SWOTT analysis?
Question 2. What are the components of a corporate strategic plan?
Question 3. How could an organization strategic plan incorporate its process to improvement plan?
Question 4. Define quality culture.
Question 5. What factors contribute to the culture of an organization?
Question 6. How can quality be incorporated into an organization's culture?
Question 7. Describe what a customer is.
Question 8. What are some examples of internal and external customers?
Question 9. Is the measurement of customer satisfaction different for internal customers than external customers?