Process Design Matrix:
Complete the process design matrix. Select one service with which you are familiar and one product with which you are familiar. Select the best process approach for each (e.g. service – production line, self-service, or personal attention approach; product – job shop, batch, assemply line, or continuous flow) and include 3-5 line items about each aspect.
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Process Design Aspect
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Service
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Product
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Design focal point
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Strategy
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Process design approach
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Process map
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Process Performance Measurement
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Factory location
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Facilty layout
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Process design
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Scheduling
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Producting planning
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Workforce
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Quality
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Capacity
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Inventory
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