Define system requirements and differentiate between functional and nonfunctional requirements. Understand the activity of problem analysis and be able to create an Ishikawa (fishbone) diagram. Understand the concept of requirements management. Identify and characterize seven fact-finding techniques. Understand six guidelines for effective listening. Understand body language and proxemics. Characterize the typical participants in a JRP session. Complete the planning process for a JRP session. Describe benefits of JRP as fact-finding technique. Describe a fact-finding strategy that will make the most of your time with end-users.