Comparing faster response times for the nursing homes that, Operation Management

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Comparing faster response times for the nursing homes that

1. Comparing faster response times for the nursing homes that have a call-light policy compared to nursing homes without a call-light policy. I will like to measure the time that staff answered call-lights and was residents concern/issue was addressed.

2. Could I measure the number of time residents pull their call-light just to get staffs attention? I would like to focus on the time of response.

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Operation Management: Comparing faster response times for the nursing homes that

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