Problem: Your company is experiencing the shift to e-commerce but your website is not meeting needs of your customers, your sales staff, or your product deliver team. An executive sponsor comes forward asking your assistance to create a special work group to address this problem and work with the appropriate departments to develop solutions before the group is disbanded and the new work becomes the way that work is now done. What are you going to tell this executive about the desired make-up of the group and your process for chartering and facilitating it?