Communication situation analysis matrix


Problem: List a description of the special characteristics of the five different items below, their characteristics, pros (advantages) and cons (disadvantages).

COMMUNICATION TECHNOLOGY:

  • Letter
  • Phone call
  • E-mail
  • Online meeting
  • F2f meeting

Based on the communication situation below, suggest only one of the communication technology from above one could use to deliver the message. Also, detail your justification and reasoning for recommending a medium.

COMMUNICATION SITUATION ANALYSIS MATRIX

  • Publicizing a change in employee benefits
  • Announcing layoffs
  • Explaining a new process to a team
  • Explaining a new product to all employees
  • Detailing a new procedure to a small number of employees
  • Discussing organizational goals
  • Handling a conflict situation between virtual teams

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