Problem:
NL&C has several disabled employees. In interviews with them, you gather that they feel they are not being treated "fairly". You have never dealt with this situation before, so some benchmarking and discussion are in order.
You have heard that Sears is a leader in integrating people with disabilities, so you read "Communicating the Americans with Disabilities Act. Transcending Compliance: A Case Report on Sears Roebuck and Co" by Peter David Blanck:
Sears Case Study - 1996 Followup
You read through pages 8 through 28, and Appendices A and D, then learn more from your local HR networking group.
Use the Discussion Board to share your thoughts on the strategies that Sears utilizes to accommodate individuals with disabilities, and how this can be applied to the situation at NL&C.