Q: One of the most common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response.
Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material should have accompanying citations.
Anderson, L., & Bolt, S. (2011). Professionalism: Skills for workplace success (2nd ed., Pg. 82-84). Upper Saddle River, NJ: Prentice Hall.