Assignment:
Discuss one (1) project where you used a problem-solving approach to address what turned out to be common-cause variation, or where you used a process improvement approach to deal with a special cause.
If you do not have a personal experience that echoes either of these situations, you may use Internet to search for a case that reflects either of these situations.
Examples:
one's personal investment strategy since 2008.
Reducing waiting times at the local hospital or emergency room.
Reducing difficulties trying to connect to a Wi-Fi Internet provider.
Answer the following questions in the space provided below:
Question: 1. Describe the experience in the project?
Question: 2. What were the solutions used to address the problem?
Question: 3. Was the case you described a special-cause or common-cause?
Question: 4. Do you feel the solution or approach used appropriate for the cause?
Question: 5. What would you do if you could do it again?
Question: 6. What conclusions can you draw from the problem-solving or process-improvement
techniques?