1. Think of the number scale doctors ask patients to use to describe the level of physical pain they are feeling. On this scale, 0 represents no pain and 10 represents pain so intense it causes the patient to lose consciousness. Why couldn’t a similar system be used to quantify the consequences of an act for both pleasure and pain?
2. Characterize the health care manager's role in change management and access the extent to which this has an impact on the success of the change process.