Question 1) What are the challenges in implementing a TQ program?
Question 2) What is top management's role in the TQ effort? What is middle management's role in the TQ effort?
Question 3) What are some effective techniques for getting employees to buy-in to the new process?
Question 4) What are the phases of implementation of a TQ program/process?
Question 5) What are some reasons that TQ implementation fails?