Question 1:
List all four benefits that companies with effective customer management systems can anticipate to take advantage of.
Question 2:
Illustrate the three categories of Enterprise-wide knowledge management systems.
Question 3:
Mention and illustrate 4 structural organisation change enabled by Information Technology.
Question 4:
(a) Define and illustrate the 4 main global strategies which form the basis for a global firm’s organisational structure.
(b) Describe four (4) common challenges faced by international networks supporting international business.