Conflict Management Case Study
Read the following Conflict Management case study and answer the questions associated with the scenario. At least two (2) peer-reviewed sources must be used to support your conflict management policy.
Scenario
John accepted his position as the patient accounts manager seven months ago at Signal Hospital and has been very successful. John recently was approved to hire an assistant. Several outstanding patient account representatives in-house were qualified for the position. However, John decided to recruit outside of the organization and was successful in hiring an outstanding candidate. John hired Candy; she was qualified, independent, and a critical thinker. Candy got along well with the other employees until a recent staff meeting. John observed the patient account representatives were no longer offering productive insights into their department. The patient accounts production also recently decreased by 20%. John witnessed groupthink among the department employees, in addition, observed the staff bullying Candy. John recognized this behavior and knew bullying in the workplace, increased turnover, litigation, staff dissatisfaction, and behavior that could damage the reputation of the organization. Therefore, John requested some assistance from a consultant.
As a consultant, you offer John a one-page conflict management policy that includes, but not limited to:
Ways to lessen groupthink in the department.
Strategies for preventing and responding to team conflicts.
Strategies to lessen bullying behavior in the workplace
Offer ways that conflict can be beneficial.