Your task:
As a staff member of the customer relations department of atlantic northern airlines,deny the customers claim but retain her goodwill using techniques learned in the chapter.The airline never refunds cash,but it might consider travel vouchers for the value of the glassses.Remember that apologies cost nothing.Write a claim denial to mrs.kristenlinder bowls,534cadillac avenue venice c.a 90034.
Attachment:- claim denial.rar