Questions to accompany final case study, 'Creating Incentives for Change by Keeping Score'
Evaluate the proposed BSC as follows:
Problem 1: From the Discussion section or the BSC literature, what are good criteria to evaluate the BSC measures? How well does the draft scorecard meet the criteria that were stated?
Problem 2: Evaluate the draft scorecard in Table 1. How well does it meet the criteria that were stated? List the major shortcomings.
Problem 3: What information is needed for these measures?
Problem 4: For each measure, determine the level of analysis (i.e., individual, business team, or company