Question:
Read Case Study Best value in Harrogate Borough council of textbook:
1. Evaluate Harrogate Borough Council's approach to quality management with particular reference to the system used for performance measurement.
2. What lessons, if any, can be learned from this UK public sector case study that could be usefully applied in your industry or country.
3. Give reasons for your answers.
Reference:
Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.
Requirement:
1. The number of words more than 600 (the more the better)
2. Conclusion or summary
3. Deep analysis with viewpoints / limited citation from the passage
4. Real world examples if possible (or even a short one is fine)
5. Academic reference or journal article citation with list
6. Supplementary information is preferable