Case Analysis- Raleigh & Rosse: Measure to Motivate Exceptional Service by- Robert Simons and Michael Mahoney
QUESTIONS:
1. What is R&R's strategy?
2. What are the problems at R&R? Is the SPH system aligned with its strategy?
3. What are the pros and cons of the SPH system (this would be a good place to apply motivation theories)?
4. What recommendations do you have for change? Make sure you support your recommendations.