CASE- KEEP PATIENTS WAITING? NOT IN MY OFFICE
QUESTIONS
1. What features of the appointment scheduling system were crucial in capturing "many grateful patients"?
2. What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients' appointments?
3. How were the special cases such as latecomers and no-shows handled?
4. Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer:
Johnny Appleseed, a splinter on his left thumb.
Mark Borino, a new patient.
Joyce Chang, a new patient.
Amar Gavhane, l 02.5 degree (Fahrenheit) fever.
Sarah Goodsmith, an immunization.
Tonya Johnston, well-baby checkup.
JJ Lopez, a new patient.
Angel Ramirez, well-baby checkup.
Bobby Toolright, recheck on a sprained ankle.
Rebecca White, a new patient.
Doctor Schafer starJs work promptly at 9 A.M. and enjoys
taking a 15-minute coffee break around IO: 15 or 10:30 A.M.
Apply the priority rule that maximizes scheduling efficiency.
Indicate whether or not you see an exceptfon to this
priority rule that might arise. Round up any times listed
in the case study (e.g., if the case study stipulates 5 or 10
minutes, then assume IO minutes for the sake of this problem).