Case gratuities a customer has a large sailing yacht on a, Management Theories

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Case gratuities a customer has a large sailing yacht on a

Case: Gratuities. A customer has a large sailing yacht on a vessel that your company will be discharging. The customer is present and is watching the off-loading operation.

The five stevedores you manage pull off a very tricky maneuver, safely transferring the yacht to the trailer. The customer is elated, and reaches into his pocket, pulling out a big wad of $50 bills.

1. What do you do?

2. What values are in play?

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Management Theories: Case gratuities a customer has a large sailing yacht on a

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