I) According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
• Product design
• Inoperable equipment
• An employee
• A customer
II) According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
• Operating expenses
• Dividends
• Sales
• Return on investment
III) Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
• Continuous improvement
• Control charting
• Standard deviation
• Project management
IV) The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
• Redesign the process in order to mitigate the bottlenecks.
• Utilize SQC (statistical quality control).
• Introduce controls within the process.
• Slow down production rates until the process is in control.
V) Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
• Flow time
• Build time
• Cycle time
• Run time