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Can the ritz carltons steps be used by different companies

Discussion:

1.What do you think is the most important step of the six Ritz Carlton's steps for its business?

2.Can the Ritz Carlton's steps be used by different companies for the success of their businesses?

3.What do you think would happen if Ritz Carlton replaced human service with machine service?

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Other Management: Can the ritz carltons steps be used by different companies

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