Assignment task:
Part A: A government agency handles application for assistance for local families. The process for each application includes:
- A representative enters the family's information into a computer system.
- A separate staff member reviews the information and uses an income scale to determine if the family is eligible for any assistance.
- The second school staff members send the family a letter stating their options for assistance.
All the applications and customer feedback for March were reviewed, and the team found the following information:
- 643 families sought assistance in March.
- 3 families were not able to complete the application process because the representative took too long to see them.
- 50 applications could not be passed to the second Rep because of incomplete information.
- 45 applications did not complete information at first, but that information was later received.
- The second staff member was able to process all completed application she received.
- Of all letters that went out to families, 10 included incorrect information.
Calculate the FTY and RTY for this process.
Part B: Suppose that the direct processing cost for an application, on average, is $200/application. A reworked application incurs, on average, an additional processing charge of $40/application. Focus only on the processing cost and the rework cost; calculate average Processing Cost per Good Application and Total Yield after Rework per Month.