You are required to diagram the service process and the business operating process described by your interviewee using Microsoft Word.
An eg of a service process diagram can be found within the resource at
https://www.emeraldinsight.com.library.gcu.edu:2048/doi/full/10.1108/09604521211287570
and also by searching the Internet for similar diagrams.
Review the attachment:
Attachment:- Managing Service Quality.pdf