THE COMPANY IS AMERICAN AIRLINES, PLEASE DO NOT COPY OTHER WORK, IT WILL BE TURNED INTO A PROGRAM THAT CHECK FOR COPIED WORK. PLEASE SITE ALL WORK
For this assessment, analyze an ethical scenario using core knowledge, skills, and attitudes to determine appropriate resolutions.
Preparation
Referring to the airline you selected in Assessment 1 (of which you became president in the scenario described in Assessment 2), consider the following scenario:
Your maintenance chief calls to tell you that a new mechanic on his team has told him that the airline he just left has some potential safety and ethical issues. Specifically, the employee is claiming that his prior airline is conducting "pencil maintenance"; that is, they are writing things in their maintenance logs that do not actually get done. This includes required inspections, repairs, and standard replacement of parts. The new mechanic said he feels as though the airline is "an accident waiting to happen" and that he quit his job at the prior airline because he did not like their dangerous and unethical practices.
Your maintenance chief is a staunch safety advocate, concerned for your customers, and he wants to know if you want him to do anything with this information. The airline in question has competed with your airline in the past, and likely you will share markets in the future. You do not know the CEO of the other airline well, but you do know the company has a reputation for being aggressive and competitive.
As leader of your airline, and as an advocate for safety in airlines, you have a decision to make. Is this a situation where you will disclose what you have learned, or will you instead keep it to yourself? Do you have a responsibility to share this insight, or might this be a case of a disgruntled former employee that has little bearing on current activities? How might your actions, or inaction, reflect upon your own airline? How could this impact the industry overall? Would such an industry impact harm your airline?
As you think about the employee's report that his prior airline is doing pencil maintenance, consider the many actions you may take. You know that you can report the airline to the FAA, but this will not be anonymous-the other airline will know you made a report. Or, you can report the airline to the Airline Association, but you cannot be sure that they will take any action, and your name could be given to the competitor. You could call the CEO of the other airline and tell him or her the situation; this would be a courteous thing to do. Or, you could be anonymous and drop a tip to the local investigative reporter at a newspaper. On the other hand, you could just do nothing, deciding that this is either none or your business or likely to be the ranting of a disgruntled employee. Consider what criteria are important in assessing this situation. Ask yourself what criteria will help to guide you to an appropriate and correct decision.
Directions
Considering your new employee's report of a competitor airline doing pencil maintenance, decide how you will respond to this situation.
Then, prepare and submit the following two deliverables:
A 2-3-page discussion of the problem, including the following:
Describe the main factors that you considered as you made your decision.
Analyze how business results affected your decision making.
Analyze how ethics affected your decision making.
Identify which information is appropriate to be shared.
Identify who should receive the correspondence with the selected appropriate information.
An e-mail to your maintenance chief and, based upon your decision, an e-mail or memo to either the employee who reported the issue, to the other airline's president, or to a regulatory body. These e-mails should reflect your decision and total two pages.
Additional Requirements
Written communication: Written communication is free of errors that detract from the overall message.
APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting.
Number of resources: Include a minimum of two resources.
Length of paper:3-5 typed, double-spaced pages.
Font and font size:Times New Roman, 12 point.