Budget Travel
Budget Travel provides business travel arrangements through 12 metropolitan offices. A key selling point is the firm’s client management database, which includes preferences such as airline seating choices, favorite rental cars, and hotel options. Budget Travel purchased the client management software as an off-the-shelf vendor package and modified the program to meet the company’s needs. The package has been operational for one year and has performed well. Budget Travel now wants to expand its operation by adding six more locations. Management has asked you to help the company plan what will be needed in IT support for the business expansion.
Tasks
What capacity planning issues should the company consider?
What performance and workload measurement issues should the company consider at this time?
Should the company establish a system baseline before the integration of the six new sites? Explain your answer.
As an IT consultant, you should learn as much as you can about the client’s business, including the impact of the Internet on the travel agency business. Research this issue online, and decide what strengths, weaknesses, opportunities, and threats exist for Budget Travel.