Briefly describe the incident


Problem

Think of a time when you may have been communicating with someone and your non-verbal communication wasn't in sync with what you were saying for. For example, you were telling a friend you didn't mind that they cancelled on you but you looked disappointed/angry (facial expression doesn't match what you're saying. Or vice-versa, perhaps when someone was saying something to you and their non-verbal messages contradicted what they were saying.

1. Briefly describe the incident.
2. What was the conflict between what the non-verbal message was and what was being said?
3. What was the result? (i.e. confusion, disbelief, poor communication, etc.)

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Business Management: Briefly describe the incident
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