1. Brief summary of consumer behavior and consumer market in Marketing management.
Which of the following is a resource in an outpatient clinic?
a) flu shot
b) x-ray machine
c) ambulance
d) reputation
2. A bank has three tellers. It takes a teller 6 minutes to serve on customer. What is the capacity of the bank in customer per hour?
a) 60
b) 18
c)20
d) 30