Task: The operations manager for Superfast Airlines at Chicago's O'Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff:
- Aircraft late to gate
- Acceptance of late passengers
- Passengers arrive late at gate
- Passengers processing delays at gate Late baggage to aircraft
- Other late personnel or unavailable items
- Mechanical failures
Draw a cause- and- effect diagram to organize the possible causes of delayed flight departures into the following major categories: equipment, personnel, material, procedures, and "other factors" beyond managerial control. Provide a detailed set of causes for each major cause identified by the operations manager, and incorporate them in your cause- and- effect diagram.