Bob is a human resources manager for a midsize company. He usually provides employee training in the office building for small groups. However, due to a local emergency, all employees have been evacuated from the office building, and no one is allowed inside for the rest of the day. Bob begins thinking about a backup plan, and he decides to offer the training online by using a computer application. By using the computer application, Bob is demonstrating his ability to perform which of the five categories of job skills?