Problem: Many network engineers use a common best practice approach to troubleshooting. This approach typically starts with determining if an issue is related to a network, a server, or an application problem. After that determination is made, it then leads to more targeted investigation, analysis, and, ultimately, a resolution. This approach also is helpful from an organizational perspective so that appropriate resources and tools are engaged. Discuss a "proactive/adaptive workflow management" best practices applicable for mission-critical systems for troubleshooting.
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