Within a one paragraph, answering the following question in deatil:
Q1: Briefly explain how a needs assessment would enhance employee customer service training.Explain with example.
Q2: A behavioral description interview is when a job applicant is asked about what he/she did in a specific situation. In your opinion, as the HR manager, for position would you want to use a behavioral description interview? Briefly explain why that would be the best method for that position.