1. Given how this Best Buy employee is describing her work and how she balances it with her home life and her own energy patterns, one result of Best Buy's flexible working arrangements is likely to be employee __________.
absenteeism
sleep deprivation
turnover
satisfaction
financial success
2. Where would Best Buy state that "meetings are optional"?
Needs assessment
Job description
Pay decision
Job specification
Background checks
3. Best Buy's focus on ROWE highlights which part of the HR Planning Process?
Planning
Evaluating
Labor Markets
Employee Selection
Demand Forecast
4. Best Buy started ROWE after employees were "jumping ship" and they surveyed employees to find out why. In HR terms, Best Buy had an issue of:
productivity.
turnover.
quality.
absenteeism.
health.
5. Jodi just described how Best Buy's new program required a very different way of defining work. Because the hours are no longer imposed by the organization but are rather left up to the individual, Best Buy will need individuals with certain skills like time management and the ability to work independently. Where would Best Buy include these requirements?
Job specification
Demand forecast
Job description
Criterion validity
Adverse impact
6. We just heard how productivity at Best Buy has jumped by one third since ROWE was implemented. Based on this, Best Buy's ROWE program is demonstrating the strategic impact of human resources because it is doing which of the following?
Using MBO
Recruiting externally
Supplying labor
Adjusting pay levels
Creating value