Below is a use-case matrix for the major processes of the

Question

Below is a Use-Case Matrix for the major processes of the system. To keep this simple, all "maintenance" events, such as adding new salespeople, tasks, and technicians have been ignored.

Actor	Event (or Use-Case)	Trigger	Responses
Sales	Add author	Contact comes in by phone, direct mail response, etc.	Create Author in database Generate author mailing labels
Sales	Update call information	Sales calls	Recall Lists
Sales	Sell a promotion option	Sales calls	Create new Promotion Sale in database
Production	Add book to the production process	Manuscript comes in from author	Create Book in database
Production	Update book information	Completed promotions and ISBN registrations	Update Book information
(time)	Monitor status of book production	Daily	Generate Book Status Reports
Book "Shepherd"	Make new assignment	Decision by Book "Shepherd"	Update Task Work information in database Send e-mail to technician
Technician	Complete assignment	Does work	Update Task Work information in database
Management	Monitor sales performance	Upon Request	Generate Sales Performance Report
(time)	Import sales from e-commerce sites	Quarterly	Import and calculate sales information from e-commerce sites Generate Royalty Report
(time)	Export production information	Daily	Update Author web site database

Example Simple Event Diagram

Example Temporal Event Diagram

 

 

Example More Complex Event Diagram