Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective.
Listed here are the steps that a typical patient follows for diagnostic imaging:
- Patient enters main hospital entrance.
- Patient registers at central reception.
- Patient taken to diagnostic imaging department.
- Patient registers at diagnostic imaging reception.
- Patient sits in department waiting area until dressing area clear.
- Patient changes in dressing area.
- Patient waits in dressing area.
- Patient taken to exam room.
- Exam performed.
- Patient taken to dressing area.
- Patient dresses.
- Patient leaves.
Create a service blueprint of the procedure and identify opportunities for improvement.