Question 1:
Based upon the narrative describing the case, what cultural element (per Ferraro) was most likely a major contributing factor to the accident?
Question 2:
If you were brought to the investigation, what recommendations (from a cultural perspective) would you make to Korean Air?
Question 3:
Explain how a technique, such as Crew Resource Management (CRM) or Cockpit Resource Management, can be used to address cultural issues in a workplace. What are potential benefits? What are potential problems?